SoloMate Privacy Policy

SoloMate™ (“SoloMate,” “we,” “us,” or “our”) is operated by Ecyber Solutions Group Inc., a corporation incorporated in Kansas, United States.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SoloMate mobile application and related services (the “App”).

SoloMate is an AI-powered faith companion application designed to provide encouragement, spiritual conversation, and faith-based guidance.

AGE REQUIREMENT

SoloMate™ is intended strictly for individuals who are 18 years of age or older.

By creating an account or using the App, you represent and warrant that you are at least 18 years old.

SoloMate does not knowingly collect personal information from individuals under 18 years of age. If we become aware that such data has been collected, we will delete it promptly.

If you believe that a minor has provided personal information to SoloMate, please contact us at contact@solomate.app.

1. INFORMATION WE COLLECT

A. Information You Provide

  • Name (if provided)
  • Email address
  • Apple or Google login credentials
  • Subscription information
  • Messages and conversations with AI Faith Coaches
  • Preferences and selections within the App
  • Support inquiries and feedback

B. Automatically Collected Information

  • Device type and operating system
  • IP address
  • App usage data
  • Interaction analytics
  • Crash reports
  • Approximate country/region location

What data is sent?

  • Voice recordings (for voice features)
  • Voice transcripts
  • Messages and conversations
  • User-selected topics and conversation context
  • Basic technical / device information

Who receives it?

  • Google Gemini
  • Cartesia
  • OpenAI

Why is it sent?

  • Generate AI responses
  • Understand spoken speech
  • Convert text to spoken audio
  • Maintain conversation context and personalization

2. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Provide and operate the App
  • Deliver AI-based faith conversations
  • Personalize user experiences
  • Improve AI response quality
  • Manage subscriptions and billing
  • Provide customer support
  • Enhance security and prevent misuse
  • Comply with legal obligations

3. CONVERSATION DATA & LIMITED RETENTION

SoloMate may temporarily store conversation transcripts in order to generate responses and maintain short-term conversational context.

Full conversation transcripts are not retained indefinitely.

To enhance personalization, SoloMate may retain limited structured summaries, preferences, and non-sensitive contextual notes derived from conversations.

These summaries are designed to support continuity of experience without retaining full verbatim transcripts long-term.

Conversation transcripts may be periodically deleted, anonymized, or aggregated in accordance with internal data retention practices.

Users may request deletion of their account and associated data by contacting: contact@solomate.app

4. DATA SECURITY

We implement appropriate technical and organizational measures, including:

  • Encrypted data transmission (HTTPS)
  • Secure cloud infrastructure
  • Access controls limiting internal data access

While we take reasonable steps to protect your information, no system can guarantee absolute security.

5. THIRD-PARTY SERVICES

SoloMate may utilize third-party providers including:

  • AI infrastructure providers
  • Cloud hosting services
  • Analytics tools
  • Apple App Store and Google Play billing systems

While we take reasonable steps to protect your information, no system can guarantee absolute security.

6. GDPR COMPLIANCE (EU USERS)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

While we take reasonable steps to protect your information, no system can guarantee absolute security.

Legal Basis for Processing

We process data based on user consent, contractual necessity, and legitimate interests in improving and securing our services.

EU users may contact contact@solomate.app to exercise their rights.

7. CCPA COMPLIANCE (CALIFORNIA USERS)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal information is collected
  • Request deletion of personal information
  • Request disclosure of categories of collected data
  • Opt out of the sale of personal information

SoloMate does NOT sell personal data.

California residents may exercise their rights by contacting: contact@solomate.app

8. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be reflected with a revised “Last Updated” date.

9. CONTACT INFORMATION

SoloMate™

Operated by Ecyber Solutions Group Inc.

Incorporated in Kansas, United States

Email: contact@solomate.app

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